Customer Satisfaction Survey

Dear Sir/Madam,

Thank you for shopping with us.

We would appreciate a few minutes of your time to complete the following survey. Your feedback is extremely important to us, and it helps us improving our services and ensure a more positive shopping experience for our customers.

After completing this survey, you will be awarded 30 Yoins points, which will be automatically added to your account.

You can go to My Points My Points in your Yoins account to have real-time access to your points balance.

Thank you for your time and cooperation.

Best regards,

Yoins Team

  • 1Overall, how satisfied are you with your customer service experience in *

    A.very dissatisfied


    C.somewhat satisfied


    E.highly satisfied

  • 2How satisfied are you with the following aspects of customer service on *

    Helpfulness of solutions from customer service

    Promptness of response

    Professionalism of customer service

    Helpfulness of customer service

    Easiness to contact customer service

    Clarity of advice from customer service

    Vocabulary accuracy & English grammar of customer service

  • 3Please rate the following aspects of our customer service representatives: *

    The customer service team was knowledgeable

    The customer service team was patient

    The customer service team was enthusiastic

    The customer service team was friendly

  • 4Which issues have you encountered more frequently when contacting customer service?(Multip *

    A.The customer service agent took more time than expected to answer to my queries.

    B.The customer service agent did not understand my questions.

    C. The customer service agent gave me wrong or misleading information.

    D. The customer service agent did not follow your store policies for after-sale issues.

    E. The solutions provided by the customer service agent were inadequate and not helpful at all.

    F. The customer service agent was not proficient in English and rather rude or impolite.

    G. The customer service agent asked me to delete my negative reviews.

    H. Others

  • 5Please write here the name of the customer service representatives who you would like to praise


(Your satisfaction is our endless motivation,we will do our best to serve you better in the future)